30 Day Money Back Guarantee
Bamboo Sheets International want you to absolutely adore your new bamboo sheets, however if you are not satisfied with the quality of your product, you can return the item(s) for a refund or exchange your item(s) by filling out our return form and providing your Bamboo Sheets International order number as proof of purchase within 30 days.
What if I don’t like the color of my new bamboo sheets? Am I able to return it for a different color or get a refund? Yes, just follow the process for returns.
Just remember, for exchanges and returns:
You must notify us via our return form prior to returning your item and no more than 7 days after receiving your shipment to let us know that you have an exchange or return.
Sale items, discounted products and pillows are excluded unless faulty.
Product must be returned as it was shipped to you exactly.
Your bamboo sheets must be in brand new, unused and in original packaging and condition with any tags still attached.
Faulty, Incorrect Or Defective Goods
In the rare event of faulty, incorrect or defective goods, please ensure you contact us via our return form prior to returning your item to advise us of what has happened. The process is the same as returns, except that we take all responsibility for the postage costs so long as the sheets are returned in a traceable, United Parcel Service (UPS) or insured Parcel Post package.
We limit our return shipping responsibility to $20.
All you need to do is advise us by filling out our return form. Once we receive your form details, we will be in contact with you within 2 business days to advise you of the next step. Your bamboo sheets must then be posted back and received by us within 14 business days of the return form submission date, in new, unused and original condition with tags still attached. Once we receive and inspect the returned item for the requirements listed above, we will provide you with a refund minus any shipping cost that we paid for your original delivery.
Refunds are processed within 7 business days of being received, inspected and restocked by our warehouse. Return postage of products is not refundable, unless the product is deemed faulty (See Faulty, Incorrect or Defective Goods below). We will, however, post replacement bamboo sheets to you free of charge if you have chosen a replacement.
For your peace of mind, we advise that you send your return parcel via United Parcel Service (UPS) or insured Parcel Post. (We do not accept C.O.D.)
Registered, traceable postage covers you in the rare event that your return is lost. Any return item lost in shipping is the responsibility of you, the sender. Bamboo Sheets International is not responsible for any third party lost items.
What Happens Next?
Once we receive your form details, we will be in contact with you within 2 business days to advise you of the next step.
If you have any questions prior to returning your goods, you can contact us by Clicking Here.
View our color and size range of Bamboo Sheets.